Delivery

Dedicated website helpline: 01452 414391

UK Delivery

UK delivery is made using Royal Mail. This is quoted by Royal Mail as being a next day service. We attempt to dispatch all orders within 3 to 5 working days from when the order has been placed. A large percentage of orders get dispatched within 24 hours when placed on a working day. Shipping is free on all UK orders.

If you are not at the delivery address to receive your parcel, the postman will leave a card telling you how you can pick it up.

Do you deliver to BFPO?

Yes we do. All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location.

We are unable to send parcels over 2Kg to BFPO addresses, so large orders may be split over multiple parcels.

Do you deliver to my work address?

We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.

Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.

We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

International delivery

You can find out if we deliver to your country by checking the list of our international delivery destinations listed below. If your country is not on the list, we are sorry but we do not deliver there currently.

International deliveries are made using Royal Mail international signed, which is quoted as being a 3/5 day delivery service for Europe and 5-7 day delivery service for the rest of the world. We attempt to dispatch all orders within 2 working days from when the order has been placed. A large percentage of orders get dispatched within 24 hours when placed on a working day.

Overseas shipping costs are calculated based on the following table:

Free shipping on all European orders

Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration indicating that the package contains 'returned goods' or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.

List of international delivery destinations:

Has my order been dispatched?

As soon as your order is dispatched, you will be sent an email to confirm that it's on its way. You can request your tracking number by emailing .

I have received a faulty item

If you think the item you received is faulty, please contact our customer service team by phone on +44(0)1452 414391 or email info@firstfiveeight.co.uk. We will then advise on how to proceed with the return. Please include as many details as possible about the fault.

Due to technical processes used, it is imperative that each individual garment's washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.

I have received an incorrect item in my order

If you have received an incorrect item in your order, please contact our customer service team info@firstfiveeight.co.uk. We will then advise on how to proceed with the return. Please include as many details as possible about the error.

An item is missing from my order

Regrettably mistakes can happen. Sometimes we don't send everything you've ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact our customer service team info@firstfiveeight.co.uk, who will try to rectify the mistake as quickly as possible.

Do you offer an express delivery option?

We are working towards offering an express delivery option, however we currently dispatch using Royal Mail first class recorded, which Royal Mail quotes as being a next day service from when it is dispatched from us. We attempt to dispatch all orders within 2 working days from when the order has been placed. A large percentage of orders get dispatched within 24 hours when placed on a working day.

Shipping is free on all UK orders.

You can obtain your tracking number by emailing info@firstfiveeight.co.uk.

If you are not at the delivery address to receive your parcel, the postman will leave a card telling you how you can pick it up.